General policy on processing of personal data
We guarantee and believe that the protection of your personal data is essential. Therefore, if we process your personal data, we do so in accordance with the General Data Protection Regulation of May 25, 2018 (hereinafter the "GDPR").
Through this privacy notice, we aim to provide you with clarity on:
Who is the data controller (PART I)
Which processing operations we perform correctly (PART II)
Which rights you have precisely in relation to these processing operations (PART III)
You are therefore kindly invited to read this privacy statement carefully, and to do so regularly. After all, future adjustments cannot be ruled out.
If something is still not entirely clear, you can always contact Frederic D'hondt (reachable via e-mail info@explorabikes.com).
PART I. Controller
We take your rights in data processing seriously. In this statement, we explain how we collect, process and use your personal data. It thus constitutes our general data processing policy.
The data controller is Frecarge, S.L. con CIF B19817238 y domicilio social en C/Garza, 2, Pl. 1, pta. 9, complejo, Terrazas del Faro, CP 38632, Palm-Mar, Arona.
For questions to this statement and our policies, you can always contact Frederic D'hondt (reachable at e-mail info@explorabikes.com). For questions that are more than a request for information, we may ask you to identify yourself so that we can be sure that we are providing the requested information and data to the right person.
PART II. What processing operations do we carry out correctly?
When do we collect and process data?
We collect and process data about you when you subscribe to our free newsletter, book a tour/bike or contact us through contact form.
If you are a supplier, your data or those of your contacts are processed as part of these activities. Furthermore, as a customer or supplier, your data will be processed when invoices and other accounting documents are prepared. In some cases, we process your data with the intention of proposing our services to you (direct marketing).
Finally, we may process data about you because it is or may be important for our activities, for example to be able to call on your address or services.
What data do we collect and process?
It is about the data you communicate to us and which we need for the performance of the products or services you call upon us, such as your name, e-mail address, interest, and any other data in that respect. Usually, you provide us with this data directly, but it is also possible that we obtain this data from other parties.
The data may also relate to your interests in or plans for future products or services. Financial data must be processed for accounting purposes. Data about your position and activities are processed in the context of communication or public relations.
We collect this data both when you fill in our paper forms and when you do so electronically.
When you visit our website, this involves the use of cookies about which you can find more information in our cookie policy.
For what purposes do we collect and process data?
We process this data for direct marketing (to inform you about the services and products we offer), supplier management, accounting and communication/public relations.
As for our website, we tailor its content and ease of use to you, its users, as much as possible. In addition, we process your data to fulfil the obligations arising from the provision of a website and its content and to enable you to use the interactive applications and services on this website.
What are the bases for the processing of data by us?
Where processing is not necessary to carry out the contractual relationship, as in the case of direct marketing and communication, it is based on our legitimate interests as a company, in particular freedom of enterprise and information. In doing so, we always ensure that a balance exists between our and your interests, for example by granting you a right to object. If we want to use your e-mail data to send you commercial messages, we will always ask for your prior consent, insofar as you are not a customer.
Will the data be communicated to third parties?
Your data will be processed internally for customer management and accounting purposes.
Sometimes we are obliged to provide data about you. This is particularly the case when we are required to do so by law or when public authorities have the right to request data from us.
Will your data be transferred outside Europe?
In principle, your data will not be transferred to third countries, i.e. countries that do not belong to the European Economic Area (formed by the European Union together with Iceland, Norway and Liechtenstein). If that happens, we ensure that the third countries have adequate levels of protection or we ensure appropriate safeguards by concluding so-called model contractual clauses with the recipients in those third countries. If this is not possible, we ensure that we can rely on one of the derogations provided for in the GDPR. For questions in this regard, please contact Frederic D'hondt (reachable via e-mail info@explorabikes.com).
Changes
We reserve the right to amend this statement and/or policy. Changes will be notified to users via the website.
Retention periods
If we have obtained your data or it is processed solely for direct marketing purposes, we will retain your data for an indefinite period, but always in the context of our business.
Minors
In principle, we do not process personal data of children under the age of 13. In any case, we never knowingly process personal data of minors without the consent of their legal representative required to use our products and services and to subsequently exercise the rights regarding the minor's data.
If personal data of minors would nevertheless be processed in good faith, we will delete it as soon as possible after becoming aware of it.
PART III. Your rights
If we process your data for the purpose of direct marketing, you may object at any time. To do so, simply contact Frederic D'hondt (reachable via e-mail info@explorabikes.com).
You may consult the data we process about you at any time and, if necessary, have them corrected or deleted. To do so, please contact Frederic D'hondt (reachable by e-mail info@explorabikes.com).
Complaints
If you do not agree with the way we process your data, you can always lodge a complaint with the data protection authority (www.gegevensbeschermingsautoriteit.be - Drukpersstraat 35, 1000 Brussels).
COOKIE POLICY
Frecarge Tenerife SL website uses plausible Analytics.
Plausible Analytics is a privacy-first web analytics tool. It is built to be compliant with the different privacy regulations, such as GDPR and CCPA. Plausible doesn’t use cookies and doesn’t collect any personal data whatsoever.
We forward you to the data policy page of Plausible Analytics.